You probably be able to find a quick answer to your question by searching our knowledge base in the portal, even through the ticket creation form. We encourage you to use this method, in which with a few clicks of a mouse you can find the information, and if needed, submit a new ticket.
To shorten the information gathering cycle and to enable us to provide a faster resolution please include any relevant information from the following template:
- Severity (Urgent, High, Medium, Low)：<default Medium>
- Type of inquiry (Attack Research, Problem, Question, Feature Request, Other)：
- Company Name：
- Person in charge: <if different from sender>
- Event Date：
- Product Component (Management Server, Protector, Other)：
- Product Component Version：
- Endpoint OS Version and build:
- Virtualization technology:
- Related Application：
- Application Version：
- Hardware (CPU, memory)：
- Reproducible? (Once, Often, 100%, Never)：
- Log attached (Yes, No)：
Inquiry Content：