In accordance with Morphisec’s official Maintenance and Support Policy (MSP), Morphisec’s support and maintenance of version 3.x (V3) will end upon the upcoming release of version 5.0 GA.
Amongst others, this means that as of such time we will no longer be able to provide our remaining V3 customers with continuous code fixes for V3. Morphisec Support will however continue, ex-gratia, to provide general complimentary L1 support assistance to its licensed V3 customers for an additional “grace” period ending on April 1st 2021 (it is clarified that Morphisec shall have full discretion to decide the exact scope of such complimentary services). After this time, the provisions of any support services whatsoever will be provided only subject to the appropriate system upgrade.
Our remaining V3 customers are requested to contact our Support team (at Support@morphisec.com) so they can be upgraded to a current version (V5). Upgrades are free of charge and fully assisted by our engineers.
Morphisec Customer Success.